Microsoft Office Installation Error Code 30015-11

Home » Microsoft Tech Support » Microsoft Office Installation Error Code 30015-11

Microsoft Office Installation Error code 30015-11

“Microsoft Office Installation Error code 30015-11 (1073741790)” – is an error; while installing, upgrading, opening or uninstalling office 365, office 2016 and office 2013. This error indicates some critical issues associated with ‘Microsoft Office’ program. There could be many reasons behind the occurrence of ‘Microsoft Office Installation Error code 30015-11 (1073741790)’ ; such as firewall rules, Antivirus shield, system file error, windows installer errors or network conflicts. Pre- installed copies of ‘Microsoft Office Software’ can also cause this error.

You might have also seen the error code “30015-11 (1073741790)” while opening ‘Microsoft Word’, Excel, Power Point, Outlook, Visio, Access or Project etc. as a result of ‘upgrading your Microsoft Office’ or ‘after upgrading the OS to windows 10’.

How to solve – “Error code 30015-11” – Step by step instructions.

Here is going to explain the steps to fix “Error code 30015-11 (1073741790)”. We recommend you to follow the steps in the given order itself . After each troubleshooting step, check whether the issue is resolved or not.

System File checking or SFC Scan to fix Error code 30015-11

System file checker tool‘ is an advanced mechanism to check and verify the missing and corrupted system files in the ‘operating system’. This utility will allow the windows to scan and restore the missing or corrupted files.

If ‘windows resource protection files’ are missing, your computer may not work properly. It may go malfunctioning such as ‘software installation may throw up errors’, ‘computer may crash’, or ‘restart frequently’.

Follow the steps to run System file checker tool or sfc.exe
  1. Click on “windows key”.
  2. Search for “command prompt” or “cmd”.
  3. Right click and run the command prompt as administrator.
  4. If prompted for administrator password or confirmation, click ‘password’ or click ‘allow’.
  5. Once the command prompt is open, type the following command and click ‘Enter’.

                     SFC /SCANNOW

The SFC /SCANNOW command will scan and verify all protected system files in the computer and restore the corrupted files with cached copy in the computer located at ” %WinDir%\System32\dllcache ” which represents windows system folder.

SFC scan to fix - Microsoft Office Installation Error code 30015-11

Note: Do not close the command prompt until the verification is 100% complete.

  1. Check whether “Error code 30015-11 (1073741790)” is fixed once the SFC scan is completed.

Make a temporary exception on Firewall or Antivirus to Fix Error Code 30015-11

The ‘Firewall‘ or ‘Antivirus‘ installed on the computer may sometime detect and auto-delete ‘execution file’ of Microsoft Office as a part of system security in background. The “Office installer” is an online setup in order to provide the latest features and updates in each and every installation.

The Antivirus software such as ‘McAfee’, ‘Norton’, ‘Bit Defender’, ‘AVG’, ‘Kaspersky’, ‘Panda’, ‘Avast’ or ‘Webroot’ installed on the computer works as ‘high security firewall’ in protecting from virus, spyware, Trojan horses and malware components.  They protect the computer by avoiding viruses and malware; from internet and external drives such USB and Ext HDD. These security protection will also check and verify the contents from internet. If the security level is set as High or Strong, it will not allow any execution over the internet for security reasons. Hence it might also blocks the online installation of Microsoft Office 365 or Office 2016 or Office 2013. This will cause ‘Microsoft Office Installation Error code 30015-11′.

Following given are the steps to temporarily disable firewall or Antivirus to Fix Error Code 30015-11
a) To disable Windows Firewall:
  1. Click on ‘start button’ and select ‘control panel’.
  2. In search box type ‘firewall’ and Click on ‘windows Firewall’.
  3. In left pane, click on ‘Turn Windows firewall’ OFF or ON.
  4. Click on ‘Turn OFF’ Firewall.
  5. Check whether “Error code 30015-11 (1073741790)” is fixed once firewall is turned OFF.
b) To disable McAfee Antivirus
  1. Check for “McAfee indication icon” on right side of task bar.
  2. Right click on the indication icon and select “Real Time scanning”.
  3. Click on ‘TURN OFF’ in “real time scanning” option.
  4. Select “Firewall in McAfee” navigation pane.
  5. Click on ‘TURN OFF’ in firewall menu.
  6. Check whether “Error code 30015-11 (1073741790)” is fixed after disabling “McAfee” Antivirus.
c) To disable AVG Antivirus
  1. Open AVG program and Click on “Advanced settings” option.
  2. From the drop-down menu, select “temporarily disable AVG protection”.
  3. Choose the time to disable AVG.
  4. Choose “disable the firewall protection” and Click OK.
  5. Check whether “Error code 30015-11 (1073741790)” is fixed after disabling AVG Antivirus.
d) To disable Norton Antivirus
  1. Right click the Norton Antivirus icon win windows task bar and click Disable smart Firewall.
  2. Click Disable Antivirus Auto-Protect.
  3. Choose the time to disable the program.
  4. Check whether “Error code 30015-11 (1073741790)” is fixed after disabling Norton Antivirus.
e) To disable BitDefender Antivirus
  1. Double click on the BitDefender icon in the lower right corner of the desktop.
  2. Click Virus shield on the left side.
  3. Uncheck the Virus shield option to turn off BitDefender.
  4. Check whether “Error code 30015-11 (1073741790)” is fixed after disabling BitDefender Antivirus.
f) To disable Panda Antivirus
  1. Open Panda Antivirus
  2. Click on virus shield
  3. 3. Set the control OFF position to disable Panda Antivirus.
  4. Check whether “Error code 30015-11 (1073741790)” is fixed after disabling Panda Antivirus.
g) To disable Webroot Antivirus
  1. Open system try, right click on secureAnyWhere icon of Webroot.
  2. Select Shut-Down protection.
  3. Click YES on confirmation prompt and enter ‘CAPTCHA’ if required for confirmation.
  4. Check whether “Error code 30015-11 (1073741790)” is fixed after disabling ‘Webroot’ Antivirus.
h) To disable Avast Antivirus
  1. Click on Avast icon from notification area of windows task bar.
  2. Click on Avast shield control.
  3. Select disable for 10 minute.
  4. Click YES on confirmation prompt.
  5. Check whether “Error code 30015-11 (1073741790)” is fixed after disabling Avast Antivirus.

Rebuilt/Repair Office Registry keys to Fix Error Code 30015-11 (1073741790)

Microsoft Office Installation Error code 30015-11 may also occur in case of registry corruptions or wrong values. These value modification or corruption are normally occurred due to installation of unknown applications or expired trial versions of antivirus. It is required to check the registry key status of registry keys to make sure that there is no change in registry for a successful installation of Microsoft Office 365 or Office 2016 or 2013.

Follow the steps to check the registry key status:
  1. Open registry Editor
  2. Check for default values set in

          Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Common

Follow the Registry navigation given below to check the status:

Computer\

Computer\HKEY_CURRENT_USER\

Computer\HKEY_CURRENT_USER\Software\

Computer\HKEY_CURRENT_USER\Software\Microsoft\

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Common

If default key in Office common registry is set as 1 or 0, delete the key and click Ok

  1. Check for default values set in

           Computer\HKEY_USERS\S-1 -5-21-1499667035-1142950880-1989581963-

           1001\Software\Microsoft\Office\Common

Follow the Registry navigation given below to check the status:


Computer\

Computer\HKEY_USERS\

Computer\HKEY_USERS\S-1 -5-21-1499667035-1142950880-1989581963-1 001\

Computer\HKEY_USERS\S-1 -5-21-1499667035-1142950880-1989581963-1 001\Software\

Computer\HKEY_USERS\S-1 -5-21-1499667035-1142950880-1989581963-1 001\Software\Microsoft\

Computer\HKEY_USERS\S-1 -5-21-1499667035-1142950880-1989581963-1 001\Software\Microsoft\Office\

Computer\HKEY_USERS\S-1 -5-21-1499667035-1142950880-1989581963-1 001\Software\Microsoft\Office\Common

Delete the key and click ‘OK’, if the default key in MS office common registry is set as 1 or 0.

Uninstall and reinstall the Latest Office programs to Fix error code 30015-11 (1073741790)

In most of the cases the previous version of Office installed on the computer may not allow the installation of latest Office 365 or Office 2016 or Office 2013 as a result to avoid duplication. It may throw up ‘Microsoft Office Installation Error code 30015-11’ while installing or upgrading the office program. Hence it is recommended to remove or uninstall pre-installed Microsoft Office before installing the latest Office program.

To uninstall or update previous version of office:
  1. Open control panel and select programs and features
  2. Click on Microsoft Office and select Uninstall
  3. Once un-installation is finished; Try installing the Latest version of Office.
  4. Check whether “Microsoft Office Installation Error code 30015-11 (1073741790)” is fixed.
To manually remove duplicate office contents:
  1. Open %program files%
  2. Navigate to Program files > Microsoft Office
  3. Then delete Microsoft Office 15, Microsoft Office 16 and Microsoft Office folders
  4. Open %program files(x86)%
  5. Navigate to Microsoft Office
  6. Then delete Microsoft Office 15, Microsoft Office 16 and Microsoft Office folders
Remove previous Office keys manually:
  1. Open registry editor
  2. Navigate to below keys

 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun

           HKEY_LOCAL_MACHINE\SOFTWARE\MicrosoftAppVISV

           HKEY_CU RRENT_USER\Software\Microsoft\Office

  1. Delete the keys

Steps to Download and install Microsoft Office.

Microsoft Office Installation Error code 30015-11 - New Account

Open Microsoft Office My Account

Microsoft Office Installation Error code 30015-11 - Account Login

Sign in to Office My Account

Microsoft Office Installation Error code 30015-11 - Downloading Setup

Click on Download and Install Office program

Microsoft Office Installation Error code 30015-11 - Downloading Setup 2

Run the Office installer

Microsoft Office Installation Error code 30015-11 - Installation

Please do not close until you see “You’re good to go” All Set

Microsoft Office Installation Error code 30015-11 - All Setup Completed

Following the above steps in given order will help you in resolving the “Microsoft Office Installation Error code 30015-11(1073741790)” . For more Assistance or Live Support, please click on chat button.

One thought on - Microsoft Office Installation Error Code 30015-11

LEAVE A COMMENT